Our top priority is our customers. Every day, Housingnet's goal is to make sure our customer experience is inclusive, and that includes the experience based on compliance of the level AA W3C Web Content Accessibility Guidelines.  As with everything we do to help people live longer, healthier, happier lives and make a better world.

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We’re constantly making improvements to the customer experience for all our members. The accessibility and usability of our sites are always being updated, so if you encounter an accessibility issue, please don’t hesitate to contact us using the channels below.

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For the best experience, we recommend keeping your technology up to date by downloading the latest versions of your web browser, assistive technology software/hardware, and smartphone applications that utilise built-in accessibility features.

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1. Accessibility features

Page structure

Our web pages are structured with a clear hierarchy and meaningful HTML code. This enables the use of screen readers and helps assistive devices understand and process the content within the page.

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Accessibility widgets on web applications.
The full features of the Accessibility Extension include a button in the middle right of "Accessibility" that allows users to hear what a web page is displaying and see the app with some functionality reduced. eye function or difficulty seeing. At the same time, it supports multi-language, up to more than 54 languages.

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Using the keyboard
Use the ‘Tab’ key after a page has loaded to provide skip links to the main navigation, content area. We aim to have interactive elements outlined and accessible when you access them using the keyboard.

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Explaining content
We aim to include meaningful descriptions with all our images and media content for whatever device you are using.

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Enlarging the page
To enlarge your page and zoom in, use ‘Ctrl’ and ‘+’ if you’re on a PC or ‘Command’ and ‘+’ if you’re using a Mac. To zoom out, use ‘Ctrl’ and ‘-’ on a PC and ‘Command’ and ‘-’ on a Mac. 

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Depending on your mobile phone, accessibility tools provided with your mobile operating system will also let you zoom in and out on Housingnet when viewing on a mobile browser, or when using the Housingnet web app.

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2. Known barriers
Whilst Housingnet strives to provide an inclusive experience for all our customers and members, we are aware of some limitations within our site.
 

Single sign-on

For security reasons with existing technology, we can only provide one login method that uses only the username as an email address. Hopefully with better security technology in the future, we will have support orientation for users to log in in many different ways but still ensure high security.

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PDFs
Some of our PDFs are not fully accessible. We are aware of this and are working at improving this issue.

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Webchat
We are aware that our webchat users used on Housingnet are not fully accessible. We have raised this issue with our development team and hope to offer a more accessible webchat experience in the future.

 

We’d love to hear from you

If you have encountered any accessibility issues with Housingnet, or have any general feedback about the accessibility of our website, please use the channels in the feedback section below to contact us:

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• Email : support@housingnet.com.au

• Phone: (+61) 3 8583 2621

• Address: 76-80 Turnham Avenue, Rosanna, Victoria, Australia

 

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Housing Net PTY LTD.

Amended: 1 March, 2024